Patients can contact eHealth Ontario or any health care organization participating in ConnectingOntario for any privacy and security questions, complaints or requests. Please refer to the contact information at the end of this notice. A patient can contact us for the following privacy-related reasons:
Consent and blocking a patient record
Health care organizations may use and share patient personal health information for treatment and care. All health care organizations that use and share patient personal health information in the information system have signed agreements confirming that they follow EHR privacy policies and ConnectingOntario security policies and procedures and Ontario’s health privacy law.
Patients can opt out of having personal health information used and shared by health care providers by putting a block on personal health information that is shared within the ConnectingOntario solution. The ConnectingOntario solution provides different blocking options, such as preventing certain health care providers from using or sharing personal health information or preventing all health care providers from using or sharing information.
Viewing or obtaining a copy of personal health information
Patients have a right to request to see or obtain a copy of the following:
- The patient’s personal health information in the information system.
- A list of health care professionals who have viewed a patient’s personal health information in the information system.
- A list of times that a patient has put or removed a block on personal health information.
Correcting personal health information
Patients have a right to ask that their personal health information be corrected if they feel it is out-of-date or inaccurate.
Questions or complaints about ConnectingOntario’s practices
Everyone has a right to ask questions or make a complaint about how ConnectingOntario handles personal health information or privacy.